Workplace performance support
and learning analytics are two of the most important topics in organizational
learning today and continue to attract considerable research, comment
and debate. Find out the latest from industry leaders, practitioners
and those involved with practical implementations of both performance
support learning measurement technologies.
Program
09:00 for 09:30 start, 18:00 Close
Informal Learning: Reaching learners where it matters
Bob Mosher, Microsoft
Sustainable learning and support in 21C enterprises
Harm Weistra, Weistra Consult
former Senior Learning Consultant Atos KPMG
Informal Learning
Donald Clark, Epic
Informal, casual, instant, spot, embedded or workflow learning is arguably the most important form of adult learning, quantifiably more important than formal learning interventions (4:1). We all know that over a lifetime, most of what we learn is not within the context of a college, classroom or course. We develop daily through natural exploration, exposure and encounters with knowledge and people. It has even been described as learning that 'takes place at subconscious levels' Rusaw (1995).
But let's reflect on what we mean by informal learning. It excludes those planned, timetabled events where learning is formally planned and executed. It is usually free from the explicit apparatus of teaching. It is also often divorced from the institutions that deliver learning.
Donald Clark will look at some radical approaches to informal learning including:
- Drift towards real-time organisations
- Drift towards real-time learning
- Workflow learning
- Invisible learning
- Viral learning
One of the problems with informal learning is that it is difficult to pin down. It evades capture because it is a fluid process and is easier to define by what it is NOT, namely formal courses. However, the advantages are clear and technology is making it possible to rely more and more on this type of learning.
Learning activity has already blended or smeared out into e-learning and knowledge management. It will continue to smear and tail out into workflow, invisible and viral learning. Event-based learning will not disappear but time taken by learners to learn will be spread much more evenly across a range of formal and informal activities.
E-learning is already being delivered in smaller, simpler, more focused packages. It is fragmenting further through knowledge management, EPSS and workflow learning, where the task, not the course, drives the learning.
Further changes can be expected as the technology makes learning part of the task. Invisible learning will discard the traditional language and structure of formal learning in favour of newer techniques around capture, search, retrieval and sharing.
This is turn will lead to viral techniques accelerating learning through populations of learners. These viral techniques will be both psychological and physical.
All of this will require better, faster and cheaper technology but that is the easy part. What will be difficult is getting people to discard the old ways of thinking, to wean themselves off a culture of dependency on spoon-feeding methods of learning. We are moving so fast that discarding the past is now harder than creating the future.
A free White Paper on 'Informal Learning' will be available to all attendees.
Learning to improve results
Kent Barnett, Knowledge Advisors
Learning Metrics to Improve Results
This interactive session is designed to help learning professionals understand how to measure and improve the impact of learning. The session will include the following:
The eight primary reasons organizations invest in learning.
Industry accepted methods to measure learning impact including Dr. Kirkpatrick's four levels of evaluation and Dr. Phillips' ROI Process.
Case studies on how leading organizations such as Microsoft, British Telecom, and Caterpillar measure training performance.
Review how Learning Analytics technology can be leveraged.
Explore industry standard key performance indicators associated with each of Kirkpatrick's four levels.
Review innovative ways leading organizations address and measure ROI.
Business cases on workplace learning and performance measurement:
- Effective workplace support and e-learning part I: Organon
How a leading pharmaceuticals organization supports critical business procedures.
In mid-2004, Development Potential was retained to assist Organon International Inc. with the set-up, adoption and implementation of best-practice business processes that would result in a market-focused, evidence-based and global approach to brand development and brand management.
Central to implementation was creating a shared "mental model" of these processes in order to build alignment across all functional disciplines within the Company. In order to support this business strategy, Development Potential selected the Learning Guide as the platform on which to build a management tool that clearly defines the processes and will be employed to help facilitate the global implementation. This presentation will share the key elements of the project.
Organon is the human health care business of Akzo Nobel, which creates and markets prescription medicines that are sold in over 100 countries.
Development Potential is an international consultancy that specializes in facilitating organizational development and opening pathways for growth.
David Brown, Development Potential
former Director Global Learning Centre, Organon
- Effective workplace support and e-learning part II: FCI
Within FCI's Communication, Data and Consumer division (CDC) a major change is taking place. Responsibilities for product revenues move from global to local management level. This means that staff of CDC's worldwide production plants will have to master new working procedures across the whole specter of business processes, from portfolio management to supply chain management.
CDC has chosen to develop an electronic package that contains all the training materials. With this pocket-size sidekick CDC's own trainers will be training local staff in standardized business procedures. The concept of blended learning guarantees complete student focus: classroom training to explain difficult concepts, exercises on CD ROM or Intranet which hold background information as well. After initial training sessions, staff can revert to the training package for more information: at work, at home, while traveling.
Mark van den Broek will cover the strategic background of the learning concept that underlies this training package.
Mark van den Broek, Human Resources Director,
FCI
- Learn More Go Further
Microsoft's Tjeerd Veninga will demonstrate how you can 'tailor train' your teams so that you ensure the team's skills are correctly matched to their project. Microsoft Skill Assessment for Organizations includes a large number of job roles and the complete Microsoft Skills Framework. This new services enables you to determine which skills are needed for the project to be successful, which skills are present in your team and which skills need to be acquired.
Tjeerd Veninga, Partner Account Manager, Microsoft
Learning, SMS&P
Cocktails and networking 16:45
Structure
- Moving forward with organizational learning is a one-day
event with a single morning plenary breaking
into two tracks in the afternoon
- Sponsors booths will be located in the refreshment area
Venue
The Passenger Terminal Amsterdam
The Passenger Terminal Amsterdam is a remarkable architectural
creation and betrays the hand of its designer Larry
Malcic, who wanted the place where thousands of people set foot
on Amsterdam soil each year to present a crossroads between land
and water. Its bold, wave-like structure gives the building a
nautical feeling and an abundance of glass and natural light
makes for a magnificent view of the IJ harbour.
The Passenger
Terminal has state of the art conference facilities
and an ideal location providing a great venue for the seminar. The
Maritime Museum, with its imposing historical sailing ships, and
the centre of Amsterdam are within walking distance of the terminal.
Pricing
€495 per person, includes:
- Event attendance
- Refreshments and lunch
- Access to the event Web site to download presentations, articles
and submissions provided by presenters and sponsors
- Attendee list
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