Reading
Date: 14 June 2006
Time: 09:00 to 16:30
Venue: Microsoft TVP
Moving Learning 2006 Video Archive
Moving Learning 2006’s keynote presentations were each videoed giving you the opportunity to see them again or, if you missed the event, view them for the first time: Moving Learning Video Archive
View the keynote presentations from Moving Learning 2006
in Windows MediaPlayer or RealPlayer.
Program
09:00 Reception
09:30 Welcome to Moving Learning 2006 - Donald Clark
From training for skills to learning for performance
To be effective in today's world we need to know less and learn more. That may seem illogical. However, the amount of information available to us is increasing at 30% per year and much of the information and knowledge that we need to do our jobs and live our lives has an increasingly short useful life. So, we can no longer know all there is to know about anything, and it's unwise even to try.
In the face of this steamroller of data, information and knowledge, traditional training models can no longer serve us effectively. The word knowledge worker in today's world is a misnomer. Knowledge workers actually need to hold less knowledge in their heads to do their jobs than they did 20 years ago. However, they need to have the skills to be able to find the right information and knowledge, and build it into capability as efficiently as possible.M
To do our jobs, we need to be flexible and fleet-of-foot, and our learning provision needs to be fleet-of-foot as well.
Charles Jennings
Global Head of Learning
Reuters
Learning at the Moment of Need: The real JIT Learning
Just-in-Time learning used to be enough. However, new technologies and approaches have driven the need for learning at the moment of need. This session will look at five types of learning at the moment of need. We will look at current and future trends around embedded learning beyond the Help systems. We will also examine how distance learning needs to be delivered so that it takes advantage of the best in all modalities. You will see how to adapt the new technologies to meet these new models.
In this session, you will learn:
- A definition for learning at the moment of need
- Five models for learning at the moment of need
- How new technologies support and can be used for these new models
- How current models such as EPSS should be adapted for the newer approaches
Bob Mosher
Director of Strategy and Evangelism
Microsoft Learning
11:15 Break
Integration, Tailoring, and Pizza Delivery
Performance support on matters from the sublime to the ridiculous
Performance support is an asset that a nurse, teacher, parent, mechanic, taxpayer, pilot, or auditor turns to for help in getting things done, such as taking advantage of software, leading a meeting, and getting the right pizza pie to the family when it absolutely has to have it. Because there are so many possibilities for performance support, Rossett & Schafer (in press) have tamed the domain into two kinds of performance support: Planners and Sidekicks.
Planners are in our lives just before or after the challenge. They help us decide if Avian Flu should alter trip plans or to reflect on how we could have improved the presentation offered at the sales meeting.
Sidekicks, on the other hand, are at our side during the task. The quick food cook uses the planner as she creates the new food product. The writer pecks away and smiles at how Wikipedia sports a red line under it in this sentence.
What new options do these forms of performance support open up? What are the implications for transfer? How critical is integration? Personalization? Let's look at many examples and relevant research as we move learning and performance forward.
Allison Rossett
Professor of Educational Technology
San Diego State University
12:15 Lunch
13:15 Case study-led sessions: 2 parallel sessions (tracks)
Track 1
Transitioning from the typical training department to a business improvement partner
Gordon's presentation will highlight the journey necessary for companies to move from training provision as a cost centre to added value learning as a business improvement process. He will illustrate this journey through his experiences as CLO for Entranet and as Director of Global Learning Management for Vodafone.
"Transitioning from the typical training department, often well versed in running courses, to a business improvement partner is a long and difficult journey," say Gordon. "Often you find that the training team lacks the skills required to make the transition, yet you can't simply hire the right talent in, simply because it often does not exist out there in the market in sufficient quantities. Your journey of transformation therefore is multi disciplined approach across the whole spectrum of staff development, learning and learning technologies. There is no quick fix and becoming a trusted business partner takes time."
Gordon's presentation will end with insights into where he thinks the learning function will be or should be going in the future and will include feedback from his recent participation in a Government sponsored eLearning Mission to the USA.
Gordon about Moving Learning 2006
Gordon Bull
Managing Director Learning Forte
former Global Director of Learning & Development, Vodafone
Track 2
Linking Learning to Earnings
As leading learning organizations become more closely linked to business impact, a new set of methods and techniques are emerging to help drive bottom-line performance. There is a paradigm shift occurring today where learning professionals are looking ahead to drive value in lieu of looking in the past to prove ROI.
This interactive session, jointly presented by Kent Barnet, CEO, Knowledge Advisors and Alison Hollas, Head of L&D Shared Services, Group Learning & Development, ntl:Telewest, will challenge conventional thinking by showing how industry leaders are using metrics and improved processes to drive out waste and increase business results. With the advent of new learning analytics technologies, organizations now have the ability to analyze data that was not readily available a few years ago.
The session will show how the newly merged ntl:Telewest is using learning measurement to drive business value.
Here are some of the key topics that will be covered:
- Communicating business impact with senior managers
- 10 ways to reduce waste and drive earnings
- Redirecting poor performing learning investments into high-impact programs
- A balanced set of business results linked to learning
- Establishing your own set of key metrics
- Overview of ntl:Telewest’s learning and development strategy
- How ntl:Telewest is using learning measurement to drive business value
- How ntl:Telewest moved from manual to on line learning measurement
Kent Barnett on Beyond ROI
Kent Barnett CEO, Knowledge Advisors
Alison Hollas Head of L&D Shared Services, ntl: Telewest
Track 1
Electronic performance support for an ERP system roll out
This presentation is a case study about Royal Boskalis Westminster's electronic performance support system, which was set up to help support users of their BaaN 5c ERP application. Royal Boskalis Westminster has developed ERP-Lite, a BaaN 5c ERP application, of which 150 implementations are taking place across 50 countries. The company is very geographically dispersed with dredging activities on five continents. They have approximately 3,000 employees comprising several nationalities and a vast and multi-purpose fleet of around 350 vessels and other supporting marine equipment.
Royal Boskalis Westminster's performance support and learning system covers their key ERP application processes: contract fulfilment, logistics, finance, fleet and equipment, personnel, supporting scenarios and business management.
By using an EPSS to provide support to users' questions, directly in the workplace, a saving on the BaaN 5c user training was achieved, along with reductions in the workload of the Support Desk. A faster user adoption was achieved, than with traditional training as users could refresh their knowledge right at the time they needed it, and didn't need to rely on remembering particular parts of classroom courses.
René Zekveld
ERP Project Manager
Royal Boskalis Westminster
Track 2
Informal Learning & Performance Support Goes Mobile
Several leading edge examples will be shared to discuss:
- What trends are driving the use of mobile technologies for learning & performance?
- How are today's mobile devices and tools being used to extend performance support to people's hands where they're needed most?
- How is podcasting, mobile search, streaming video and access to personalized, contextual information supporting informal learning?
- What key implementation considerations should you be aware of?
Ron Edwards
Managing Director
Ambient Performance
14:45 Break
Speakers' panel
Your chance to ask questions - with all the speakers
Donald Clark
Chairperson Moving Learning 2006
16:00 Cocktails
17:00 Close
Moving Learning 2006 - Reading
Moving Learning 2006 is a one-day seminar about the changes taking place in organizational learning. There’s a shift emerging from training to learning and from providing skills to enabling performance. This will be the theme for Moving Learning 2006.
Last year’s Moving Learning event attracted delegates from many leading corporate organizations, including BBC, BT, Nokia and NTL.
Moving Learning 2006 is an event for managers of learning that answers the important questions that arise when organizations lift the lid on informal learning:
- How much knowledge do workers need to hold in their heads to do their jobs and how much knowledge should be available as and when it’s needed?
- What tools, systems and methods are available for controlling informal learning and embedding learning into work processes?
- If the focus of learning is moving to raising performance at the expense of raising skills then learning organizations need to better-understand performance analysis and their businesses’ priorities. How can the training team get to grips with this, practically?
Moving Learning 2006 contains presentations, interactive discussions and case-studies led by some of the world’s foremost learning thought-leaders, including speakers from Microsoft, Knowledge Advisors and QA.