Alison Hollas
Alison Hollas is currently Head of Learning and Development Shared Services in the recently merged communications company ntl Telewest.
She works for the Group Learning and Development and heads up a team directly responsible for determining company wide L&D Governance and practice in support of the L&D strategy. Alison has spent the last 2 years since commencing at ntl Telewest identifying areas for improving efficiency and effectiveness in the delivery of training through the use of online, internal and external resources, systems and processes, and working with HRD in determining training outcomes using an L&D performance scorecard.
Alison describes her expertise in HRD as pragmatic yet innovative, and she has spent the last 15 years working in a variety of Learning and Development and HRD roles primarily in very results driven, fiercely competitive and dramatically changing organisations. In these environments she has developed a great sense for the challenges faced by Learning and Development professionals. She feels there is a fine balance between the relative importances of:
- i) outputs - what people do - hard performance measures
- ii) outcomes - how they do it - competencies/behaviours
Alison says she fell into HRD, although since then she has taken her own development seriously through qualifying Register of Competence in Psychological Testing BPS (Level A & B), Master Practitioner in NLP and she is a Member of the CIPD. Prior to her role at ntl Telewest, Alison held senior L & D and HRD roles at Orange pcs, Sears Clothing plc (UK) including the retail chains of Wallis and Miss Selfridge.