"Your team of movers and your phone customer support -- well done! Polite, kind and helpful -- Such a treat to deal with real-life, engaged caring people. I liked your online updates too -- I felt special and every time I called, my file was immediately accessed and whatever I needed was addressed. Well done! Thank you, you and your great team made a stressful transition much easier. Can't thank you enough!"
"Had the easiest move of my life. The guys showed up on time and were pleasant to deal with. They took great care with all of our belongings and were friendly and helpful the entire time. We ended up going a little bit over the quoted time because we didn’t have everything ready, but the rates are reasonable and did not impact our budget very much."
Hi, I'm Kelly Mack and with the help of my Move Me Specialist team, our You Move Me franchise is ready to become Toronto's favourite local moving company by providing an exceptional service to each customer, every step of the way. We offer local moving and packing services throughout Toronto and the Greater Toronto Area including Bolton, Brampton, Mississauga, Etobicoke, North York, Thornhill, Vaughn, Richmond Hill, Markham, Pickering, Ajax, Whitby and Oshawa.
Prior to working with You Move Me, I worked for 1-800-GOT-JUNK? where we recognized the only way to survive in a marketplace where every junk removal company was doing the same thing was to provide a customer experience that no other company was prepared to match. This passion for customer service can be seen throughout our new moving brand. We are prepared to go over and above for our customers, doing things no other moving business has ever done at rates that are competitive amongst other local moving businesses in Toronto.
I promise upfront rates, on-time service, friendly-uniformed drivers and clean-shiny trucks. We also cater to the condominium and loft spaces, with our 1-hour minimum offer. Give us a call at 416-467-1969 when you're planning your next move. Every call is answered by a friendly voice within 60-seconds. Our mission is to create a moving experience that will move you, not just your boxes.
I was born and raised in Toronto, and started my career with You Move Me's sister company, 1-800-GOT-JUNK?, in 2003 while I was attending university.
I loved working there so much that, instead of completing my application for graduate studies, I convinced my boss to hire me as part of his operations team. This gave me experience in hiring, training, and managing over 100 Truck Team Members.
When the opportunity came along to own and manage You Move Me Toronto, I couldn't say no.
Moving is no picnic: I've lived in the downtown core since I was 21 and I moved five times while in my twenties alone.
I've used local movers in Toronto twice in my life and they were nice guys both times, but the job was rushed and the price wasn't up-front.
One team of movers demanded I tip them because "they did good work". Shouldn't good work just be part of the job?
Both of these moving companies spent money on marketing, trucks and labour but ignored the most crucial element in the service industry: the customer experience. Just like the junk business, the moving business is about people.
The questions I ask every day are: How well do my movers treat our customers? How consistent are we in maintaining excellent customer service?
I believe most movers in Toronto are capable of excellent customer service, but don't work in a culture that puts them in a position to succeed.
That's the difference you will find with You Move Me Toronto.
We move people, not just their boxes. Everything we do is designed to fulfill this promise for each customer, each step of the way.
"I just wanted to pass on my thanks and gratitude to You Move Me and to Cormac and Jeremy who came on Thursday to move the furniture. They were wonderful, efficient, and pleasant. It was the nicest moving experience I have had. Thank you for making the move so much less stressful and for the lovely plant. I would highly recommend You Move Me to anyone looking for a moving company."
