Moving QUestions & Answers

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WE THOUGHT YOU MIGHT ASK...


DO YOU PROTECT MY FURNITURE WHEN YOU MOVE IT?

Our You Move Me Specialists will protect your furniture with our heavy duty storage blankets in your home prior to transportation. We also carry shrink wrap if your items need an extra layer of protection. Don't worry, your stuff is safe with us.

WHAT DOES THE TRAVEL FEE COVER?

Our flat rate, one time travel fee covers us getting to your move location, and getting back to our office from your drop off location. We pride ourselves in giving upfront pricing, no surprises.

WHAT HAPPENS IF MY ITEMS ARE DAMAGED DURING THE MOVE?

We are federally mandated to pay $.60 per pound for any "damaged" item. We do reserve the right to fix any item, or replace any item if it is not able to be fixed. All claims damage(s) must be made in writing to You Move Me within 10 days of us completing your move. Please know that we have no obligation to honor any damages claim made later than 10 days after completion of the move.

WHAT HAPPENS IF MY HOME IS DAMAGED DURING THE MOVE?

We will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed will be subcontracted out through our insurance agent or a settlement will be arranged.

DO YOU MOVE IN THE RAIN or SNOW? IF SO, HOW DO YOU PROTECT MY ITEMS?

Yes, we move in all "non severe" weather conditions. All items will be covered by storage pads or shrink wrap as they exit your home, and wiped dry as they enter the truck or your new home.

DO YOU PROTECT MY HARDWOOD FLOORS, CARPET, OR TILE?

Our Move Me Specialists really, really care. We will protect all your hardwood, and tile floors when we get to your home at no extra cost. If you need full carpet shield we offer that as well for a small fee. Our goal is to make your move stress-free. Your home is safe with us.

WHAT SIZE IS YOUR TRUCK?

Each You Move Me location has different size trucks to serve you. Our clean, shiny trucks range from 20' to a 26' mover's box.

WHAT HAPPENS IF ALL OF MY ITEMS DON’T FIT ON ONE TRUCK?

Our trained agents will estimate how many trucks your move will need. In the event that all of your items don’t fit on one truck, the crew will either make an additional trip or send out an additional truck.

DO I GET CHARGED ANOTHER TRAVEL FEE IF YOU HAVE TO MAKE TWO TRIPS?

No, one flat-rate upfront travel fee is charged for each truck required to complete your move.

DO YOU PROVIDE FIXED RATES?

We are an hourly rate mover, however for large moves our local Franchise Owners can give you a flat rate estimate.

WHEN DOES MY HOURLY TIME START?

We don't start the clock until we arrive at your home, and we stop the clock once you confirm we've moved everything you need us to move.

CAN YOU MOVE PLANTS?

Yes, but plants can be tricky to move so we recommend you move them ahead of time so they don't get damaged.

CAN YOU MOVE BOXES WITH NO LIDS ON THEM?

All boxes need to be covered. If no cover is available, we ask that you re-pack, or allow our Move Me Specialists to shrink wrap your box for a small charge.

HOW IS MY FURNITURE PROTECTED WHEN YOU MOVE IT?

We used shoulder harness straps and padded dollies to help prevent any damage to large furniture items. If necessary our Move Me Specialists will wrap your items before we move them to further protect them from any damage.

DO YOU HIRE DAY LABOURERS OR DO YOU HAVE YOUR OWN EMPLOYEES?

You Move Me uses only our own employees, who are thoroughly trained and certified to be Move Me Specialists. Our movers are awesome!

DO YOUR PRICES CHANGE ON THE WEEKENDS?

You Move Me may charge peak pricing during the busiest times of the year due to higher operational costs. However, we always provide upfront rates during the estimate process and you will know the hourly rate before booking your move. No surprises on move day! ​

ARE YOU LICENSED, INSURED?

All our local You Move Me locations are fully insured and licensed to provide you worry free service. All our Move Me Specialists are trained to make your day stress free and easy, almost fun!

DO YOU HAVE ANY HIDDEN FEES?

You Move Me only gives upfront pricing. We have no hidden fees, our prices are all inclusive. We charge an hourly rate and a one time flat-rate travel fee, which is explained to you ahead of time. No surprises, just awesome movers with a smile! If you want a better estimate contact us today to set up a free in home estimate.

WHAT FORM OF PAYMENT DO YOU ACCEPT?

All You Move Me locations accept credit card payments, while some may also accept cheque or cash.

DO YOU MOVE PIANOS?

You Move Me moves upright (spinet) or console pianos. Grand and Baby Grand pianos may be moved, but we need to come and give you an on-sight estimate just to make sure we can keep your piano safe and secure during the move.

WILL YOU DISASSEMBLE AND REASSEMBLE MY BED?

Our Move Me Specialists will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home.

DO YOU PROVIDE SENIOR A SENIORS CITIZEN DISCOUNT?

We provide all discounts through advertisements we send out, or you find online.

WHAT DON'T YOU MOVE?

Here is a list of things that we do not usually move for you. However, please give us a call at 1.800.926.3900 to discuss your specific move needs and we will do our best to accommodate them:

  • Grand pianos and baby grand pianos
  • Extremely heavy items, such as safes
  • Extremely valuable items, such as jewelry, paintings, chandeliers, and fine wines
  • Ammunition, firearms, and combustible items
  • Appliances connected to, or items containing, gas
  • Cars
  • Pets
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"Moving is such a daunting process but You Move Me made it so much easier! They gave me a great quote and kept in touch making sure I had everything I needed. Sam, Dante, and Elijah were awesome! They took care of everything and were smiling and positive through the whole move. I had a crazy long couch that I knew would be very difficult to get out of my place and they got it out in record time! 12/10 would/ will recommend to everyone I know who’s moving! Thanks guys!!"

- Haley Mcginnis from Kansas City, MO via Google
Read more of our customer reviews

OUR MISSION IS TO MOVE YOU, NOT JUST YOUR BOXES.

We're a professional local moving company created to move more than just your boxes. We'll move you with our hard work and genuine smiles.

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